1.   Short title


   2.   Interpretation




Consumer Protection Office


   3.   Establishment of Consumer Protection Office


   4.   Appointment of Director and other staff


   5.   Functions of Office


   6.   Investigating officers




Complaints and Investigations


   7.   Lodging of complaint


   8.   Investigations initiated by the Office or Minister


   9.   Power to summon and question


   10.   Search and seizure


   11.   Arrangements to discontinue unfair practice




Court Proceedings


   12.   Institution of court proceedings


   13.   Urgent provisional orders


   14.   Declaration of certain business practices to be unlawful


   15.   Order prohibiting unfair practice


   16.   Appointment of curator by court






   17.   Confidentiality


   18.   Excluding or limiting application of Act


   19.   Regulations



Act 21, 1998.

An Act to provide for the establishment of a Consumer Protection Office; to provide for the protection of the interests of consumers by means of investigation, prohibition and control of unfair business practice; to disseminate consumer-related information; and to provide for matters connected with and incidental to the foregoing.

[Date of Commencement: 2nd January, 1999]

Preliminary (ss 1-2)


1.   Short title

   This Act may be cited as the Consumer Protection Act.


2.   Interpretation

   In this Act, unless the context otherwise requires-

   "arrangement" means an arrangement or undertaking negotiated and concluded by the Office under section 11;

   "business" includes-


   (a)   offering, supplying or making available any commodity or services for a stated consideration; or


   (b)   soliciting or receiving any investment;

   "business practice" includes-


   (a)   any agreement, accord or undertaking of a business nature;


   (b)   any scheme, practice or method of trading, including any method of marketing or distribution; or


   (c)   any advertising, type of advertising, or any other manner of soliciting business;

   "commodity" means-


   (a)   any property, whether corporeal or incorporeal and whether fixed or movable, including any make or brand of commodity; or


   (b)   any service, excluding service due in terms of a contract of employment;

   "consumer" means any person or non profit making organisation-


   (a)   to whom or to which any commodity is offered, supplied or made available, where such person or organisation does not intend to apply the commodity for the purposes of resale, lease, rendering services or the manufacture of goods for gain;


   (b)   from whom or from which is solicited or whom or which supplies or makes available any investment;

   "curator" means a person or body of persons appointed by the court under section 16 to manage such business affairs, as the court may determine, of any person found responsible for practising unfair business practices in terms of this Act, so as to reimburse or compensate, as far as it is possible, any person that may have been defrauded thereto;

   "Director" means the Director of the Office appointed under section 4;

   "identity card" means an identity card issued to an investigating officer under section 6;

   "investigating officer" means an investigating officer appointed under section 6;

   "investment" means any money or other property, or any facility intended for use in connection with any venture or scheme for profit, or purported to be so intended;

   "Office" means the Consumer Protection Office established under section 3;

   "unfair business practice" means any business practice which, directly or indirectly, has or is likely to have the effect of unfairly affecting any consumer;

Consumer Protection Office (ss 3-6)


3.   Establishment of Consumer Protection Office

   There shall be established, in accordance with the laws governing the public service, an Office to be known as the Consumer Protection Office.


4.   Appointment of Director and other staff

   (1) Subject to the laws governing the public service there shall be appointed-


   (a)   a public officer to be the Director of the Consumer Protection Office; and


   (b)   such number of public officers as may be deemed necessary, to work in the Office under the supervision of the Director.

   (2) The Director shall hold such qualifications and experience, relevant to consumer protection, as the department responsible for public service management may determine.


5.   Functions of Office

   (1) The Office shall, subject to the control of the Minister, be responsible for the administration of this Act.

   (2) Without derogating from the generality of subsection (1) the functions of the Office shall be to-


   (a)   conduct research on consumer protection policies, laws and regulations and make recommendations to the Minister on improvements required thereon;


   (b)   disseminate information to enable consumers to acquire knowledge of basic consumer rights and obligations and the skills needed to make informed choices about goods and services;


   (c)   formulate and implement consumer education programmes;


   (d)   conduct comprehensive surveys on consumer behaviour, consumption patterns, market prices, size and quality of products, unfair business practices and any other related matter, and publish reports on the findings of the surveys;


   (e)   collect and analyse information on harmful and unsafe products, publish reports on the findings

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